Terms & Conditions

Return Policy

All items may be returned within 30 days after receiving them, providing they are returned in the same condition they arrived with their tamperproof seals unopened.

Our products are sent out for your inspection only of the color through the clear bottles, they are not sent out on a trial and test basis.

By opening the actual tamper-proof seal you accept they are free from damage and if damage occurs once opened this is down to the handling of the customer.

If opened items are returned no refund or exchange will be issued and it will down to the customer to pay for their return.

If you wish to return your product simply return them to: XL Contact Lenses, PO BOX 1356, Blackpool, LA, FY19LY, uk

You may contact us to advise us you are returning your product at: orders@xlcontactlenses.com

Unopened products may be returned for an exchange or refund.

Please include a covering letter with you return.

Refunds

If you have sent your unopened products back for a refund this will be issued within 24 hours of us receiving them, however the initial refund back to your bank can take up to 14 working days, this is not because of us but because of how the way some banks operate.

We do not offer refunds for late delivery.

Shipping

Once you place your order online we will aim to ship your order within 24 hours, delivery times can vary depending upon the service you choose, delivery can take 3 to 21 working days, again this all depends on how good the mailing service is in your area.

We do not offer a guaranteed delivery time as this is something USPS will not honor and as they are the courier that will be delivering your products we adhere to their guidelines.

Tracked shipping is the fastest method of shipping, if you purchased priority tracked shipping you may contact us for your tracking number if you never received one.

With the tracking number you will be able to locate your products throughout every step of their journey.

Estimated Delivery times (not guaranteed)

  • U.S. standard shipping.. . from 5 working days
  • U.S. Priority Shipping… from 3 working days
  • Canada standard shipping… from 5 working days
  • Canada Priority shipping… from 4 working days

Damaged Products

If your products arrive damage and the claim is legitimate we will issue a full refund, however if the claim is fraudulent no refund will be issue, all our products are fitted with tamperproof seals, they have been pressure tested to ensure the seals remain intact even when crushed, if a claim for crushed products is made we will need to see full photographic evidence showing both products in the same photo each time from various angles.

Right to Cancel

You have a right to cancel your order at anytime, you can do this by e-mailing us at orders@xlcontactlenses.com but if your order has shipped we will not be able to issue any refunds until the items are received back with us which will be your responsibility.

Payments

Payments are via credit and debit card, these are carried outline between your bank and government approved PSP (payment service providers) using the most secure up to date methods, we do not hold or see your full credit card details at any point.

Privacy Policy

We do not sell or give out your details, the detail we hold on record will be for the purposes of processing your order, this will be your name, address, phone number, email address and the products you have ordered, we store these detail for 12 months should you wish to re-order or have any queries, we do not sell or give out your details, you have a right to have the details removed once your order has been fully processed, just e-mail orders@xlcontactlenses.com and request your detail are removed.

XL Contact Lenses uses full https security through the website, this is for your protection and the most up to date method that online retailers use, you will notice this by the padlock next the web address in the browser bar.